Average Number of Repeat Visits in a Spa Unit Is

question 114

Multiple Choice

Average number of repeat visits in a spa unit is a ________ measure on a balanced scorecard.

• A) customer perspective
• B) financial perspective
• C) learning-and-growth perspective
• D) internal-business-process perspective

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Definitions:

Critical Thinking

The process of objectively analyzing and evaluating an issue in order to form a judgment.

Coincidence

A situation in which events happen at the same time in a way that is not planned or expected.

Correlation

A statistical measure that indicates the extent to which two or more variables fluctuate together.

Restaurant

A business that prepares and sells food and drinks to customers.