Which of the Following Is NOT True of the Resale

question 57

Multiple Choice

Which of the following is NOT true of the resale strategy?

• A)It involves pointing out additional products and services the reader may value.
• B)It is inappropriate if your company is responsible for the error.
• C)It makes customers feel cared for.
• D)It gives customers an incentive to do business with you again.
• E)It encourages the customer to make future purchases.

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Definitions:

Fiedler's Contingency Model

A leadership theory proposing that effective leadership style depends on the situational context and the leader’s orientation.

Leadership Style

The characteristic manner and approach through which a leader exercises authority, guides and motivates a team, and implements strategies within an organization.

Power

The capacity or ability to direct or influence the behavior of others or the course of events.

Influence

The capacity to have an effect on the character, development, or behavior of someone or something.