When Someone Asks You a Question in a Face-To-Face or Phone

question 92

Multiple Choice

When someone asks you a question in a face-to-face or phone conversation, ________.

• A)organize your message just as you would a written response
• B)always begin with a direct answer
• C)never admit that you don't have the answer immediately available
• D)if your response is likely to disappoint, use the direct organization plan
• E)if your response is not controversial, begin with details and lead up to the answer

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Definitions:

Worker Productivity

The measurement of the efficiency of a worker or workforce, evaluated by the amount of work output per unit of work input.

Health Insurance

Category of insurance that pays for losses due to illness or injury.

Social Security

Social Security is a government program that provides financial assistance to people with inadequate or no income, especially the elderly, disabled, and survivors.

Unemployment Insurance

A government program that provides temporary financial assistance to workers who have lost their jobs through no fault of their own.