Which of the Following Statements Does the Best to Soften

question 82

Multiple Choice

Which of the following statements does the best to soften the impact of the bad news?

• A)Unfortunately, your warranty does not cover the kind of damages that you caused.
• B)Because the damage was due to your negligence, the repair cost is your responsibility.
• C)These repairs cannot be performed free of charge.
• D)Your warranty extends only to manufacturing defects, not accidental breakage.
• E)We must reject your claim as the damage in this case was your fault.

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Definitions:

Magical Thinking

A belief that one's thoughts, wishes, or desires can influence the physical world in ways that defy conventional laws of cause and effect.

Affective Domains

Concerned with the emotional aspect of learning, including feelings, values, appreciation, enthusiasms, motivations, and attitudes.

Cognitive Domains

Different areas of cognitive function, such as memory, attention, perception, reasoning, and decision-making.

Psychomotor Domains

The aspect of learning that involves physical movement and coordination skills in response to mental activities.