When a Company Decides to Satisfy a Customer Claim for a Refund

question 44

Multiple Choice

When a company decides to satisfy a customer claim for a refund, exchange, or repair ________.

• A)a well-written response gains nothing for the company
• B)the business has an opportunity to create goodwill
• C)the company should make it sound as if they're doing the customer a favour
• D)the company must apologize
• E)the response should make clear whether the customer is to blame

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Definitions:

Luteinizing Hormone

A hormone produced by the pituitary gland that plays a key role in the reproductive system, triggering ovulation in females and testosterone production in males.

Ureter

A pair of muscular tubes that transport urine from the kidneys to the bladder in the urinary system.

Kidney

Organ of the vertebrate urinary system that filters and adjusts the composition of blood, and produces urine.

Urethra

A tube that connects the urinary bladder to the urinary orifice for the removal of fluids from the body.