Which of the Following Statements Makes It Sound as If

question 37

Multiple Choice

Which of the following statements makes it sound as if you are doing the customer a favour?

• A)Although you selected the wrong item, we are happy to take the trouble to exchange it.
• B)Your business is important to us, so we are pleased to offer you rush shipping on this order.
• C)Customer satisfaction is our top goal, so we will be happy to grant your request.
• D)You are a valued customer, so please accept a 10% discount on your replacement order.
• E)We are happy to send you the replacement piece by expedited mail.

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Definitions:

Consumer Surplus

The differentiation between the amount consumers are ready to disburse for a product or service and the amount they actually disburse.

Producer Surplus

The difference between the amount that a producer is actually paid for a good compared to the minimum amount they would be willing to accept for the good.

Elasticity of Demand

A measure of how much the demand for a product changes in response to a change in the price of that product.

Deadweight Loss

The inefficiency in economics that emerges when there is a failure to achieve or an inability to achieve equilibrium for any good or service.