You Need to Write a Letter to a Customer Denying

question 54

Multiple Choice

You need to write a letter to a customer denying a claim, as the customer is responsible for the problem that she is asking you to fix. In this situation, ________.

• A)the direct approach is best to buffer the bad news
• B)the direct approach is preferred so that you get right to the point without introductory pleasantries
• C)the indirect approach alleviates the need to phrase the bad news tactfully
• D)the indirect approach can put the bad news in context so it can be understood by the reader
• E)you should always take responsibility for the claim even if you are not to blame in order to maintain the reader's goodwill

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Definitions:

Flux Reactance

The opposition that inductance offers to alternating current due to the magnetic flux linkage.

Step-Down Transformer

A transformer that produces a lower voltage at its secondary than is applied to its primary.

Secondary Voltage

A voltage that is output by the secondary winding of a transformer.

Primary Voltage

The initial voltage level supplied to a transformer or another primary component in a circuit.