You Need to Let a Valued Customer Know That the Product

question 65

Multiple Choice

You need to let a valued customer know that the product he special-ordered won't be ready by tomorrow, as originally promised. In addition to relaying this news, you want to inform him of his options: to keep his original order open to be received at a later date, or to cancel it and receive a substitute item immediately. You consider calling him but then wonder whether email might not be preferable. Which of the following is NOT a potential downside to using the telephone?

• A)The customer might feel put on the spot to decide between the two options during the phone call.
• B)The customer might be unprepared to discuss his order when you call.
• C)You won't want to leave the bad news as a message if the customer is not at home.
• D)You will be able to hear the customer's tone of voice and adapt your message accordingly.
• E)You are unable to gauge your customer's reaction by making personal contact.

Prioritize claims under the Uniform Probate Code.

Understand the implications of dying intestate and estate distribution without a will.

Understand the principles and methods for calculating days' sales in inventory.

Comprehend the components and special considerations in determining merchandise inventory.

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Definitions:

Cash Break-even

The point where a business's cash inflows match its cash outflows, excluding non-cash expenses, indicating no net gain or loss.

Accounting Break-even

The point at which a company's total revenues equal its total expenses, and it begins to make a profit.

Financial Break-even

The point at which total revenues exactly cover total costs, resulting in no profit or loss.

Net Present Value

A financial metric that calculates the present value of all future cash flows (positive and negative) expected from an investment, discounted back to the present.