After Expressing the Bad News to Your Customer, You Think

question 53

Multiple Choice

After expressing the bad news to your customer, you think that it is a good idea to offer her some alternatives to try to preserve her goodwill and achieve a positive business result. Which option would NOT be a good choice to include in your message?

• A)I am sure that if you go on the Internet you can find another blanket that you like.
• B)I can check with other suppliers to see if they can provide this print or a reasonable facsimile.
• C)I can check with my supplier to see when he will get more of these blankets in stock.
• D)I can provide you with a blanket in a similar motif or a similar colour scheme.
• E)I can provide some additional choices of new prints that were just released.

Recognize the types of cells involved in bone formation, maintenance, and destruction.

Comprehend the anatomy of key bone structures and their formation.

Explain the mechanisms of bone growth and repair.

Differentiate between compact and spongy bone structures.

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Definitions:

First World War

A global conflict that took place from 1914 to 1918, primarily in Europe, involving many of the world's great powers.

Great Migration

The movement of over six million African Americans from the rural Southern United States to the urban Northeast, Midwest, and West from about 1916 to 1970, seeking better economic opportunities and escaping racial discrimination.

Economic Devastation

A situation in which a significant event, such as a natural disaster or financial crisis, severely disrupts and damages an economy.

Discrimination

The unjust or prejudicial treatment of different categories of people, especially on the grounds of race, age, sex, or disability.