Your Company Was Responsible for an Error That Was Not

question 13

Multiple Choice

Your company was responsible for an error that was not harmful but inconvenienced customers and cost them time and money.
-Under these circumstances, an apology ________.

• A)is inappropriate as it shows weakness
• B)is unnecessary since no one was harmed
• C)may be ethical, but cannot be good business
• D)has plenty of downside but no potential upside
• E)can have a positive effect

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Definitions:

Self-Improvement

The process of enhancing one's knowledge, status, character, or well-being through personal efforts and positive thinking.

Defensive Pessimists

Individuals who employ a strategy of setting low expectations and mentally preparing for negative outcomes to manage anxiety and perform well.

Defensive Optimists

Individuals who manage their anxiety about achieving goals by setting lower expectations, yet remain motivated to achieve success.

Reverse Optimists

Individuals who tend to anticipate negative outcomes instead of positive ones, which can affect their decision-making and risk assessment.