After Your Supervisor Agrees That an Apology Should Be Drafted

question 5

Multiple Choice

After your supervisor agrees that an apology should be drafted, you do some research on what elements should be included in an effective apology. Your research shows that companies that successfully communicate about mistakes often include all of the following elements in their apologies EXCEPT ________.

• A)an acknowledgement of the mistake
• B)an expression of sympathy and concern
• C)an explanation of how the problem occurred
• D)a description of how the problem will be prevented in the future
• E)an admission of liability and financial compensation for the inconvenience

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Definitions:

Heart Attacks

A medical emergency where the blood flow to the heart is suddenly blocked, usually by a blood clot, leading to the damage of heart muscle.

Atherosclerosis

A condition characterized by the buildup of fatty deposits, cholesterol, and other substances on the artery walls, leading to restricted blood flow.

Coronary Arteries

Vessels that supply blood to the heart muscle.

Coronary Heart Disease

A condition characterized by the narrowing of the coronary arteries, leading to a decreased blood supply to the heart muscle.