Which of the Following Is Not Usually Cited as a Characteristic

question 2

Multiple Choice

Which of the following is not usually cited as a characteristic that distinguishes services from products?

• A) Inseparability of services
• B) Difficulty of standardization of services
• C) Customer involvement in services
• D) Perishability of services
• E) Tangibility of services

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Definitions:

Causally Related

A relationship between variables where a change in one variable directly causes a change in another variable.

Variability

The extent to which data points in a statistical distribution or data set diverge from the average or mean.

Criterion Variables

Outcome variables that are used to assess the effects of manipulations or treatments in an experiment.

Predictor Variables

Predictor variables are the independent variables in a study that are used to predict the outcome of the dependent variable(s).