Complete Standardization of a Service

question 18

Multiple Choice

Complete standardization of a service:

• A) Is an effective way to make services more tangible.
• B) Tends to decrease the perishability of the service.
• C) Is easier for consumer services than for industrial services.
• D) Is not possible.
• E) Is not recommended.

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Definitions:

Communication Channels

The various methods or mediums through which messages are conveyed from a sender to a receiver, including verbal, non-verbal, and digital pathways.

Serifs

Small decorative strokes added at the end of the main strokes of a character in some fonts.

Transferable Skills

Versatile skills gained through any activity that are applicable to many jobs or roles, such as communication or problem-solving.

White Space

The unused or empty areas in a document or webpage layout, which can help improve readability and design aesthetics.