The Introduction of ATM Machines by Citibank Was a Classic

question 2

Multiple Choice

The introduction of ATM machines by Citibank was a classic example of which strategy for competitive advantage?

• A)Cost leadership
• B)Innovation
• C)Differentiation
• D)Operational effectiveness
• E)Customer-orientation

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Definitions:

Legislation

Laws that have been enacted by a legislative body, such as a parliament or congress.

Physical Threats

Explicit or implicit actions suggesting the intent to cause bodily harm to another person.

Collection Agency

A business that pursues payments of debts owed by individuals or businesses on behalf of creditors.

Demand for Payment

A formal request made by a creditor to a debtor requiring the latter to pay an outstanding debt by a specified deadline.