Which of the Following Is Not a Customer Touch Point

question 106

Multiple Choice

Which of the following is not a customer touch point?

• A)Telephone contact
• B)E-mail
• C)Websites
• D)Customer visits to a store
• E)None of these-all are touch points

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Definitions:

Year-End

The end of an accounting period, either the calendar year or a company's fiscal year, at which time various financial statements are prepared.

Cash Flow Ratios

Financial metrics used to assess how efficiently a company generates cash to pay its debt obligations and fund its operating expenses.

Operations to Sales

A financial ratio used to analyze a company's operational efficiency by comparing its operating income to its net sales.

Operations to Net Income

An analysis or measure that illustrates how operating activities contribute to a company's net income.