Which of the Follow Statements Is False About Customer Interaction

question 100

Multiple Choice

Which of the follow statements is false about customer interaction centres (CIC) ?

• A)A call centre is an example of a CIC.
• B)A Help Desk is an example of a CIC.
• C)In outbound telesales the sales person contacts the customer.
• D)In inboard telesales the customer calls the CIC.
• E)Live chat provides an advantage over telephone conversations.

Appreciate the role of organizational culture in business strategies.

Identify key cultural values and their impact on organizational strategies.

Understand the organizational variables that complement specific managerial strategies.

Comprehend the importance of an effective organizational structure in reducing uncertainty.

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Definitions:

Defect Rate

The percentage of produced items within a specific period that fail to meet quality standards or are faulty.

Control Limits

Statistical boundaries within a control chart that signal when a process is out of control and corrective action may be needed.

P-bar

The average proportion of units in a sample that exhibit a particular characteristic, used in quality control processes.

Z-value

A statistical measure representing the number of standard deviations from the mean a data point is.