The Complete Data on a Customer Is Called

question 3

Multiple Choice

The complete data on a customer is called:

• A) a profile
• B) a record
• C) a 360-degree view
• D) a file
• E) a consolidated customer map

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Definitions:

Moving Away

Trying to find peace by avoiding others and escaping conflict.

Basic Fault

A lack of connection between the child and mother that can later impact adult relationships.

Split Object Image

A concept in psychology referring to the mental representation a person has of another being, divided between positive and negative perceptions.

Transference

The process by which emotions and desires originally associated with one person are unconsciously redirected towards another.