Which of the Following Is the Most Important Enabler of the 360-Degree

question 164

Multiple Choice

Which of the following is the most important enabler of the 360-degree view of the customer across an organization?

• A)The organization's database
• B)The organization's data warehouse
• C)The organization's CRM systems
• D)The organization's collaborative CRM systems
• E)The organization's analytical CRM systems

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Definitions:

Traditional Format

A conventional method of financial reporting where costs are classified by function (e.g., cost of goods sold, operating expenses) rather than by behavior.

Gross Margin

The difference between sales revenue and the cost of goods sold, showing the profitability of a company's core activities.

Net Operating Income

represents the profit a company makes from its normal business operations, excluding non-operating income and expenses.

Manufacturing Overhead

Indirect factory-related costs that are incurred when a product is manufactured, including costs such as maintenance, supplies, and utilities.