Which of the Following Statements Is False

question 10

Multiple Choice

Which of the following statements is false?

• A) Data consolidation and 360-degree view mean the same thing.
• B) Data about customers in various functional areas was difficult to share.
• C) Collaborative CRM systems enable customers to provide direct feedback to the organization
• D) CRM systems use a data warehouse to make all customer data available to every unit of the business.
• E) Organizations can use blogs for customer input about their products and services.

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Definitions:

Libido

The term used to describe sexual drive or desire, which can be influenced by biological, psychological, and social factors.

Freud

Sigmund Freud, an Austrian neurologist who founded the discipline of psychoanalysis and made significant contributions to psychology.

Genital Stage

In psychoanalytic theory, the final stage of psychosexual development, typically beginning at puberty, where sexual interests mature into adult genital sexuality.

Personality States

Specific, temporary modes of behavior, thought, or emotion that can vary significantly from a person's usual baseline, influenced by situations or internal changes.