Which of the Follow Statements Is False About Customer Interaction

question 100

Multiple Choice

Which of the follow statements is false about customer interaction centres (CIC) ?

• A)A call centre is an example of a CIC.
• B)A Help Desk is an example of a CIC.
• C)In outbound telesales the sales person contacts the customer.
• D)In inboard telesales the customer calls the CIC.
• E)Live chat provides an advantage over telephone conversations.

Recognize the liability of parties involved in the certification and cashing of checks.

Identify the conditions under which a bank must recredit a customer's account for a forged check.

Differentiate between a certified check and a cashier's check regarding bank liability.

Understand the legal relationship and obligations between a depositor and bank, including relevant legislation.

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Definitions:

Evidence-Based Practice

A decision-making process that integrates the best available research evidence with clinical expertise and patient preferences.

Client Characteristics

Features or attributes of clients in various contexts (e.g., therapeutic, service-oriented) that may impact outcomes or interactions.

Treatment Preferences

Refer to the specific choices or inclinations individuals have towards particular therapeutic interventions or medical treatments.

Critical Thinking Skills

The ability to think clearly and rationally, understanding the logical connection between ideas and critically assessing arguments or propositions.