________ Creates Statistical Models of Customer Behaviour and the Value

question 148

Multiple Choice

________ creates statistical models of customer behaviour and the value of customer relationships over time.

• A)CRM
• B)Analytical CRM
• C)Operational CRM
• D)Collaborative CRM
• E)Transactional CRM

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Definitions:

Closed-ended Questions

Questions structured to elicit a specific, often yes-or-no answer, limiting the range of responses.

Asking Leading Questions

The practice of posing questions that suggest a particular answer, often used in a way that could bias the outcome of a conversation or investigation.

Probing

The act of exploring or investigating something in detail, often using a physical instrument or tool to examine more closely.

Depression

A mental health disorder characterized by persistent feelings of sadness, loss, or anger that interfere with daily functioning.