__________ CRM Systems Are Used to Create Statistical Models of Customer

question 147

Multiple Choice

__________ CRM systems are used to create statistical models of customer behaviour, to determine the value of customer relationships over time, and to create forecasts about acquiring, retaining, and losing customers.

• A)Analytical
• B)Collaborative
• C)Operational
• D)Statistical

---

Definitions:

Haploid Stage

A phase in the life cycle of an organism where its cells contain only one set of chromosomes, typical of gametes.

Gamete

A mature haploid male or female germ cell which is able to unite with another of the opposite sex in sexual reproduction to form a zygote.

Spermatogenesis

The process by which male spermatozoa are produced, involving meiosis and subsequent maturation.

Oogenesis

Production of eggs in females by the process of meiosis and maturation.