______ CRM Provides Business Intelligence by Analyzing Customer Behaviour and Perceptions

question 160

Short Answer

______ CRM provides business intelligence by analyzing customer behaviour and perceptions.

Recognize stereotyping and its effects on individuals and groups.

Understand the concepts of identity, including personal, social, and ascribed identities, and the complexities such as intersectionality.

Understand the concept of identity changes in individuals facing life-altering situations.

Identify and explain key sociological concepts through real-life applications.

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Definitions:

CRM

Stands for Customer Relationship Management, a strategy for managing an organization's relationships and interactions with customers and potential customers.

OLTP

stands for Online Transaction Processing, a class of software programs capable of supporting transaction-oriented applications on the internet.

Batch Processing

A processing method where data or transactions are accumulated over a period and processed as a single group.

OLAP

Online Analytical Processing, a category of software tools that provides analysis of data stored in a database, enabling complex calculations, trend analysis, and data modeling.