_________ CRM Is an Interactive CRM System That Enables an Organization

question 41

Short Answer

_________ CRM is an interactive CRM system that enables an organization to conduct communications related to sales, marketing, and customer service activities though a mobile medium for the purpose of building and maintaining relationships with its customers.

---

Definitions:

Preoperational

A stage in Piaget's theory of cognitive development, typically from ages 2 to 7, characterized by symbolic thinking and a lack of logical operations.

Classical Conditioning

A learning process that occurs when two stimuli are repeatedly paired; a response that is at first elicited by the second stimulus is eventually elicited by the first stimulus alone.

Neutral Stimulus

A stimulus that initially produces no specific response other than focusing attention.

Respondent

A person who answers or responds to something, such as a questionnaire or survey.