Which of the Following Is NOT a Disadvantage of Web-Based

question 39

Multiple Choice

Which of the following is NOT a disadvantage of web-based call centers located overseas?

• A)Communication
• B)Control
• C)Cost
• D)Security

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Definitions:

Cognitive Dissonance

The mental discomfort experienced by a person who holds two or more contradictory beliefs, ideas, or values at the same time.

Depression

This condition, defined by a consistently low emotional state or a lack of enthusiasm for activities, notably hinders regular daily activities.

Downward Social Comparison

A defensive tendency to compare oneself with someone whose troubles are more serious than one’s own.

Self-verification

The process through which individuals seek to confirm their self-concept by encouraging feedback that aligns with their existing beliefs and perceptions about themselves.