Examlex
Which of the following is a customer-facing CRM application?
Social Cues
Nonverbal or environmental signals that are interpreted by individuals to guide their social interactions.
Ultimate Attribution Error
Tendency to attribute bad outgroup and good ingroup behaviour internally, and to attribute good outgroup and bad ingroup behaviour externally.
Scapegoating
The practice of unfairly blaming an individual or group for problems or negative outcomes, often to divert attention from the real causes.
Actualisation
The realization or fulfillment of one's talents and potentialities, especially considered as a drive or need present in everyone.
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