Which of the Following Is FALSE of Analytical CRM Systems

question 79

Multiple Choice

Which of the following is FALSE of analytical CRM systems?

• A)They analyze customer behavior and perceptions.
• B)They are used to create statistical models of customer behavior.
• C)They provide the information in digital dashboards.
• D)They support front-office business processes.

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Definitions:

Statistical Measure

A quantifiable value representing a summary or characteristic of a set of data, used in analyzing or interpreting data.

Normal Curve

A symmetrical, bell-shaped curve that represents the distribution of many types of data where most scores fall near the mean, with fewer and fewer near the extremes.

Standard Deviation

Standard deviation is a statistical measure that quantifies the dispersion or variability of a set of data points relative to their mean, indicating how spread out the data points are.

Scheduled Arrival Time

The pre-determined time at which a vehicle, such as an airplane or a bus, is expected to arrive at its designated stop or destination.