Customer Satisfaction with a Purchase Is Based on Which of the Following

question 48

Multiple Choice

Customer satisfaction with a purchase is based on which of the following?

• A) how the perceived risk of purchasing the product compares to the actual risk
• B) how the actual performance of the product compares to customer expectation of performance
• C) how the product's brand personality aligns with the customer's personality
• D) the service provided with the purchase
• E) the total cost of the purchase

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Definitions:

Administering Pay

The process of managing and dispersing salary and wages to employees within an organization.

Benefits

Various forms of non-wage compensation provided to employees in addition to their normal wages or salaries, such as health insurance, pension plans, and paid time off.

Organization

An organized assembly of individuals collaborating to reach shared objectives.

HRM Competencies

Essential skills, abilities, and knowledge required for effective human resource management, including strategic planning, leadership, and communication.