Service ________ Refers to the Inevitable Differences in a Service

question 76

Multiple Choice

Service ________ refers to the inevitable differences in a service provider's performance from one service encounter to the next.

• A) inseparability
• B) variability
• C) personalization
• D) responsiveness
• E) intangibility

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Definitions:

Special Causes

Variations in a process that are caused by specific, identifiable factors, distinguishing them from random, common causes of variation.

Elements of Unsaturation

Calculations used to determine the degree of unsaturation within a molecule, indicating the presence of rings, double bonds, or triple bonds.

Aromatic Ring

A cyclic (ring-shaped), planar (flat) molecule with a ring of resonance bonds that gives it stability and unique chemical properties, commonly found in benzene.

M-Xylene

An aromatic hydrocarbon with two methyl groups attached to a benzene ring at the meta positions.