It Is Most Accurate to Say That Total Quality Management

question 23

Multiple Choice

It is most accurate to say that total quality management firms believe that it is the responsibility of ________ employees to serve the needs of customers.

• A) marketing
• B) research and development
• C) human resource
• D) management
• E) all

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Definitions:

Training Experience

The practical learning and skill acquisition gained through participating in specific educational programs or on-the-job activities.

Interviewer

A person who asks questions from another person, especially in a formal or structured setting, such as for a job interview or research purpose.

Field Supervisors

Professionals who oversee and provide guidance to individuals during practical training or fieldwork in their specific area of expertise.

Proactive

Taking initiative by acting in anticipation of future problems, needs, or changes rather than reacting after they occur.