What Functional Unit Is Likely to Benefit from Use of a Customer

question 76

Multiple Choice

What functional unit is likely to benefit from use of a customer relationship management system?

• A)market research
• B)product development
• C)quality control
• D)call centre

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Definitions:

Social Structures

are the complex networks of relationships, hierarchies, and institutions that shape societies and organize individual interactions.

Untrained Observer

An individual making observations without formal training or methodologies, which can lead to subjective or inaccurate conclusions.

Ethnic Conflict

Disputes and hostilities between different ethnic groups, often resulting in violence and social unrest.

Gesellschaft

A type of society in which increasing importance is placed on the secondary relationships that are less intimate and more instrumental.