The System Users Are Unhappy and Have Identified Several Flaws

question 84

Multiple Choice

The system users are unhappy and have identified several flaws.During which phase would these flaws be addressed to ensure that the system operates smoothly and continues to meet changing business needs?

• A)systems investigation
• B)systems design
• C)systems implementation
• D)systems maintenance and review

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Definitions:

Organizational Citizenship

The voluntary commitment of employees to go beyond their contractual work requirements for the betterment of the organization.

Emotional Stability

The capacity to maintain equilibrium and manage emotions effectively, especially in stressful situations, reflecting maturity and resilience.

Cognitive Dissonance

The psychological discomfort experienced when holding two or more contradictory beliefs, ideas, or values at the same time.

Organizational Commitment

The psychological attachment or loyalty employees feel towards their organization, affecting their willingness to contribute to its success.