Which of the Following Is a Finding That Emerged from the Kano

question 7

Multiple Choice

Which of the following is a finding that emerged from the Kano model?

• A) Performance factors are rarely specified by customers.
• B) Excitement factors remain stable throughout the product life cycle.
• C) An increase in the quality of basic factors increases customer satisfaction.
• D) Performance factors are connected to the explicit needs and desires of customers.

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Definitions:

Perceptual Constancy

The psychological tendency to perceive the size, shape, color, and brightness of an object as constant even when the stimuli changes.

Perceptual Adaptation

The ability of the body to adjust to an environment by filtering out distractions, enabling more effective perception.

Feature Detection

The process by which the brain identifies specific elements of sensory input, like edges or movements, to perceive objects or scenes.

Interposition

A visual cue in perceiving depth, where one object partially blocks another, leading the observer to perceive the blocking object as closer.