An Email from Amazon

question 40

Multiple Choice

An email from Amazon.com offers free shipping on your next purchase of more than $35.This is an example of ________.

• A) sales promotion
• B) publicity
• C) public relations
• D) word-of-mouth
• E) mass media

---

Definitions:

Interviewer Illusion

A cognitive bias occurring when interviewers overestimate their ability to evaluate interviewees accurately.

360-Degree Feedback

A performance appraisal system where an employee receives confidential feedback from supervisors, peers, and subordinates, often including self-assessment.

Performance Appraisal

A review and evaluation of an employee's performance over a period, often including feedback on achievements and guidance for future improvement.

Experience of Flow

A state of complete immersion and focus in an activity, where time seems to pass unnoticed and the individual feels a sense of enjoyment and fulfillment.