Which of the Following Is Most Likely a Proactive Form

question 17

Multiple Choice

Which of the following is most likely a proactive form of customer service?

• A) tech support
• B) shoppers' surveys
• C) feedback cards
• D) mystery shoppers
• E) loyalty programs

Recognize and differentiate between accounts with debit and credit balances within the context of the double-entry accounting system.

Understand the implications of transactions on the accounting equation (Assets = Liabilities + Stockholders’ Equity).

Understand the ethical implications of diversity and discrimination in the workplace.

Identify and discuss various forms of discrimination in the workplace, including racism, sexism, and homophobia.

---

Definitions:

Biological Forces

Natural and inherent influences on an organism's development and behavior.

Psychological Forces

Internal or external factors that influence the mental states and behavior of an individual, such as motivations, perceptions, emotions, and personality traits.

Social-Cultural Forces

Influences that shape individuals and societies through cultural norms, values, traditions, and social structures.

Predictability And Unpredictability

Concerns the extent to which future events are perceived as being certain or uncertain, affecting behavior and decision-making.