During a Telephone Call, You Should Use Your Voice to Project

question 100

True/False

During a telephone call, you should use your voice to project a friendly, competent image.

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Definitions:

Successive Concessions

A negotiation strategy where each party makes gradual concessions to reach an agreement.

Resistance Point

The price beyond which a negotiator is unwilling to go during a negotiation.

Fatigue Point

The moment at which physical or mental weariness reduces effectiveness or the ability to continue.

Distributive Bargainers

Negotiators who view the process as a fixed pie where any gain by one party is made at the expense of the other, promoting competitive tactics.