A Written Message Is the Best Choice

question 114

Multiple Choice

A written message is the best choice

• A) when you need to have a quick interaction.
• B) when you need a record of your conversation.
• C) when the matter is simple and your colleague is next door.
• D) when the email system isn't working.
• E) when the customer has indicated that an IM is appropriate.

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Definitions:

Cognitive Test

An assessment tool designed to measure mental processes such as memory, reasoning, attention, and understanding.

Mental Capacity

is the ability of an individual to make informed decisions and understand the consequences of those decisions, legally considered in contexts like contracts and estate planning.

Mental Capacity to Contract

The ability of an individual to fully understand the terms and conditions of a contract to which they are a party, including the implications of entering the contract.

Nature and Effect

A term used to assess the inherent characteristics of something and its resulting consequences or impacts.