Which of the Following Statements About Online Customer Communication Is

question 87

Multiple Choice

Which of the following statements about online customer communication is not correct?

• A) It includes public comments on review sites, blogs, and social networks.
• B) It allows companies to win customers online.
• C) It carries higher stakes than most paper communication.
• D) It allows companies to respond to, but not anticipate, customer concerns.
• E) It may allow companies to build a positive reputation online.

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Definitions:

Ventromedial

Relating to the lower-middle region of a structure or organ, often used in neuroanatomy to describe specific brain regions involved in regulating emotions and decision-making.

Hypothalamus

A region of the brain responsible for the regulation of various bodily functions, including temperature, hunger, and the release of certain hormones.

Paraventricular

Pertaining to a region around or near a ventricle in the brain, often referring to the paraventricular nucleus in the hypothalamus involved in regulating stress and appetite.

Leptin

A hormone produced by fat cells that helps to regulate energy balance by inhibiting hunger.