When Responding to Customer Comments Online, a Company Should

question 82

Multiple Choice

When responding to customer comments online, a company should

• A) reply with witty sarcasm to belittling comments or posts.
• B) reply with factual information to unhappy customers.
• C) not reply to neutral posts or comments.
• D) reply to every positive customer statement.
• E) reply with emotional language to show concern.

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Definitions:

Zygote

The initial cell formed when a new organism is produced by the merging of an egg and sperm cell during fertilization.

DNA

Deoxyribonucleic acid, a molecule that carries the genetic instructions used in the growth, development, functioning, and reproduction of all known living organisms and many viruses.

Heterozygous

A genetic condition where an individual has two different alleles of a gene.