If Your Claim Is Not a Routine One, Your Persuasive

question 48

Multiple Choice

If your claim is not a routine one, your persuasive complaint letter should

• A) compliment the reader and describe your request as asking for a favor.
• B) let the reader decide how to resolve the problem.
• C) include as much supporting evidence as possible.
• D) follow the direct organizational plan.
• E) begin with the action you want the reader to take.

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Definitions:

Unitized Steering Axles

Steering axles that are designed as a single unit, often seen in lightweight and efficient vehicle designs, improving handling and space usage.

Maintenance-free

Products or systems designed to operate without the need for routine maintenance, often achieved through the use of durable materials or self-lubricating components.

Synthetic Grease

A lubricant made from chemical compounds that does not contain petroleum, designed to reduce friction and wear on various types of machinery.

Financial Break-even

The point at which total revenue equals total costs and expenses, resulting in no net loss or gain.