Which of the Following Is the Defining Feature of Total

question 52

Multiple Choice

Which of the following is the defining feature of total quality management (TQM) ?

• A) It gets every employee involved in the process of searching for continuous improvements in their operations.
• B) It is a form of participation that accents individual initiative instead of group problem solving and teamwork.
• C) It ensures that work groups are given a large degree of decision-making autonomy and are expected to control their own behavior and results.
• D) All of the above.

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Definitions:

Organizational Culture

The shared values, beliefs, and norms that influence the way employees think, feel, and act within an organization.

Core Culture

The core values, or underlying assumptions and beliefs, that shape and guide people’s behaviours in an organization.

Observable Culture

The visible and measurable aspects of an organization's culture, such as behaviors, rituals, and symbols.

Team Culture

The shared values, beliefs, and behaviors that characterize a team and influence its members' interactions and performance.