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A man was crying and said, "I didn't mean to do it. She just got me so angry I lost control. It will never happen again." The woman said, "It was my fault. I shouldn't have upset him." Then, looking at the nurse, the woman added, "Please don't report this. It will never happen again." Which of the following is the most appropriate response by the nurse?
Semantic Barriers
Obstacles to communication that occur when the sender and receiver have different interpretations of the meanings of words or phrases used.
Selective Listening
When individuals block out information or only hear things that match preconceived notions.
Filtering
The process of modifying, withholding, or manipulating information as it is transmitted through channels or hierarchies within an organization.
Feedback-seeking
The process of actively requesting information about one's performance or behavior.
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