Which of the Following Statements Best Describes Smoothing Over the Conflict

question 61

Multiple Choice

Which of the following statements best describes smoothing over the conflict?

• A) It refers to corporate downsizing and tightening of expenses.
• B) It involves managers pretending "we are all one big happy family," and acting like the conflict does not exist.
• C) It refers to actions such as firing, transferring, or having an employee quit.
• D) It involves a manager, observing a conflict between two employees, stepping up and saying, "this is the way it is going to be, and that ends it."
• E) It involves a manager discussing the cause of the conflict.

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Definitions:

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