Pine and Acorn Consultancy Has Decided to Introduce a New

question 26

Multiple Choice

Pine and Acorn Consultancy has decided to introduce a new performance analysis system for its consultants.Mark,a senior manager,has been assigned the task to ensure that all the employees eventually upgrade to the new system.He informs employees about the drawbacks of using the current system and also informs them that henceforth the incentives associated with the data entry in the older system would be discontinued.However,most consultants are comfortable using the old system and refuse to accept any change.This represents a failure in the _____ step of Lewin's three-step model for change.

• A) adjourning
• B) facilitating
• C) destabilizing
• D) co-optation
• E) unfreezing

---

Definitions:

Drinking Water

Water that is safe and suitable for human consumption.

Storage Tank

A large container used for storing liquids, gases, or other substances.

Cognitive Control

The ability of individuals to regulate and manipulate their thoughts, emotions, and actions in pursuit of long-term goals.

Crowded

A situation or environment characterized by high density of people or objects within a given space, often causing discomfort or inconvenience.