Which of the Following Statements Is True About a Zero-Defects

question 57

Multiple Choice

Which of the following statements is true about a zero-defects program?

• A) It refers to a onetime concerted effort to make major improvements in processes used to produce products or services.
• B) It emphasizes on strict conformance to requirements and zero defects.
• C) It particularly focuses on redesigning of an organization's processes to better serve its customers.
• D) It exclusively emphasizes on cutting defects and defective services to zero.
• E) It attempts to create a positive attitude toward the prevention of low quality.

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Definitions:

Equity Theory Model

A theory that suggests individuals are motivated by a sense of fairness in their interactions and that they compare their own ratio of efforts and rewards with that of others.

Comparison Other

A reference point in social comparison theory, where individuals evaluate themselves in relation to others to assess accomplishments, abilities, or status.

Self-image

An individual’s conception of themselves, which can include perceptions of their abilities, appearance, and personality.

Social Sources

The origins from which individuals or organizations obtain social support, norms, or influences.