Which of the Following Is an Important Task of a Salesperson

question 8

Multiple Choice

Which of the following is an important task of a salesperson providing after-sale service?

• A) Delivery or installation of the product or service that meets or exceeds customer expectations
• B) Clearly distinguish attributes of the firm's products or services from those of competitors
• C) Sell additional or complementary items to repeat customers
• D) Convert undecided customers into first-time buyers

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Definitions:

Personal Records Confidential

The principle that personal information held by organizations should be kept secure and private from unauthorized access.

Right of Privacy

The right of individuals to keep their personal information confidential and protected from unauthorized disclosure.

Employer

An individual or organization that hires and pays for the services of workers to perform specific tasks.

HRM Practices

Human Resource Management strategies and activities designed to maximize employee performance and support the organization's goals.