Which of the Following Is True of Service Quality

question 65

Multiple Choice

Which of the following is true of service quality?

• A) Service quality is often measured against standards.
• B) Service quality is not labor intensive and typically uniform in nature.
• C) Opinions on quality of services do not change in the face of choices.
• D) Customers determine the value of service quality in relation to their particular needs.

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Definitions:

Disturbingly Graphic

Descriptive of content or imagery that is shockingly vivid and explicit, often causing distress or discomfort to the viewer or reader.

Self-Serving Attribution

The tendency to attribute positive outcomes to oneself and negative outcomes to external factors.

Social Psychology

The scientific study of the causes and consequences of people’s thoughts, feelings, and actions regarding themselves and other people.

Demanding

Requiring or claiming more time, attention, effort, or resources than is considered usual or reasonable.