Despite Its Success in Employing Technology to Attract Additional Customers

question 64

Multiple Choice

Despite its success in employing technology to attract additional customers and offer added convenience,the airline industry has operated among problems associated with:

• A) undercapacity.
• B) low perceived service quality.
• C) yield management.
• D) computerized reservation systems.

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Definitions:

Cultural Relativists

Individuals or scholars who argue that beliefs, values, and practices should be understood based on their own cultural context, rather than judged against another standard.

Supernatural

Pertaining to entities, forces, or phenomena that are beyond the laws of nature and cannot be explained by scientific understanding.

Sociological

Pertains to the study of the development, structure, and functioning of human society.

Psychological

Pertaining to the mind or to mental states and processes; relating to psychology.