Which of the Following Are Goals of Customer Relationship Management

question 7

Multiple Choice

Which of the following are goals of customer relationship management (CRM) ?

• A)A continuing dialogue with customers.
• B)Personalized treatment of the most valuable customers.
• C)Achieving customer retention.
• D)All of the above.
• E)(a)and (c)only.

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Definitions:

Bad Faith Intent

Acting with the intention to deceive or harm, without honesty or integrity in dealings.

Federal Law

Legislation enacted by the federal government of a country that applies to the entire nation and supersedes laws of the states where it conflicts.

Federal Trade Commission

A government agency in the United States tasked with protecting consumers and ensuring a strong competitive market by enforcing antitrust and consumer protection laws.

Deceptive Conduct

Activities or practices that mislead consumers or other parties, often violating legal standards.