While Loyal Customers Are Likely to Be Satisfied, All Satisfied

question 33

True/False

While loyal customers are likely to be satisfied, all satisfied customers will not remain loyal.

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Definitions:

Horizontal Mobility

The movement of individuals or groups across similar social and economic positions, without a change in their status.

Human Capital Theory

posits that individuals and societies benefit from investments in people's education and skills, equating such investment to building capital.

Economic Success

Economic success is the achievement of financial prosperity and stability, often measured by factors such as income, wealth, and employment status in the context of an individual, organization, or nation.

Family Connections

Relationships and bonds among family members, including immediate and extended relatives.